Refund Policy

At Indocert.earth . We are committed to providing high-quality training services. We understand that there may be situations where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued for our online self-paced training courses.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

· Course Access: If a participant has not accessed the course content (including videos, quizzes, etc.), they are eligible for a full refund if the refund request is made within 3 days of purchase.

· Technical Issues: If a participant experiences technical issues that prevent them from accessing the course and our support team is unable to resolve the issue within 10 business days, they may be eligible for a full refund.

2. Non-Refundable Situations

· Course Completion: No refunds will be issued if a participant has started or completed the course, regardless of the time frame.

· Downloaded Materials: Once course materials (e.g., notes) have been downloaded, they are considered non-refundable.

· Time-Limited Promotions: Courses purchased during a time-limited promotion or discount are non-refundable, except in cases of technical issues or content errors as described above.

3. Refund Process

· Requesting a Refund: Participants must submit a refund request by contacting our customer support team at info@indocert.earth within the specified refund period. The request should include the order number, course name, and reason for the refund.

· Refund Approval: Refund requests will be reviewed and processed within 10 business days of receipt. Participants will be notified via email whether the refund has been approved or denied.

· Refund Method: Approved refunds will be issued to the original payment method. Please allow 15 business days for the refund to be processed and reflect in your account, depending on your payment provider.

4. Refund Exceptions

· Force Majeure: Refunds will not be issued if access to the course is interrupted or delayed due to events beyond our control, such as natural disasters, pandemics, or other force majeure events.

5. Amendments to the Refund Policy

Indocert.org reserves the right to modify this Refund Policy at any time. Any changes will be communicated via email or posted on our website. The refund policy in effect at the time of course purchase will apply.

6. Contact Information

For any questions or concerns about this Refund Policy, please contact us at:

Email: info@indocert.earth